Coronavirus (COVID-19)

Coronavirus (COVID-19)

We understand your concerns during this time of the Coronavirus Pandemic.

We would like to reassure you that as a practice we are up to date with the latest guidelines from NHS England

In accordance with the latest guidance, all routine, non-urgent dental care has been deferred.

Our practices remain open providing telephone triage services for patients with urgent needs.

We can provide the following:

  • advice
  • analgesia
  • antibiotics where appropriate.

You may have heard that dental practices can open to routine care from Monday 8 June. 

Our practice will be opening on that day but we just wanted to be clear that this may not be business as usual. The treatments you are offered may be different to those you received before, depending on staff and equipment available. It will take some time before services return to what you previously experienced as normal. Please be patient.

Infection control has always been a top priority for our practice and you may have seen this during your visits to our surgery. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We are up-to-date on new guidance that has been issued by our governing bodies. 

You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:

  • Our practice will communicate with you beforehand to ask some screening questions. You’ll be asked those same questions again at your appointment
  • We have hand sanitiser that we will ask you to use when you enter the practice. You will also find some in the reception area and other places in the practice for you to use as needed.
  • We will be taking your temperature using a non contact thermometer
  • We no longer offer magazines, children’s toys and so forth, since those items are difficult to clean and disinfect
  • Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.

All patients will be booked for a telephone consultation and advice prior to being booked for any face to face non-aerosol or aerosol producing treatment where necessary. We will be scheduling the Patient Bookings in line with the following priority:

  1. Emergencies
  2. Patients in Pain
  3. Patients who are mid way between treatment
  4. Patients requesting routine care and prevention 

We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.

How you can help:

  • With the exception of children and patients with carers, patients should come alone
  • A distance of at least 2 metres mush be observed if another patient is present in the dental practice
  • Payment should be made by card where possible
  • Staff will not shake your hand
  • If you show symptoms following appointment booking, you should contact the practice by phone
  • Please do not arrive early to the practice. If necessary, you should wait outside the practice
  • Please do not arrive without an appointment
  • Patients should come wearing a mask if possible or be prepared to wear one. 

Important Notice for Patients:

  • If you or anyone in your household has a high temperature or a new and continuous cough – even if it’s mild, you should not come to the practice. 
  • Everyone in your household must stay at home for 14 days and keep away from others.
  • Go to NHS.UK to check your symptoms and follow the specialist medical advice. Only call NHS 111 if you can’t get online or your symptoms worsen.
  • Protect older people and those with existing health conditions by avoiding contact. 

Coronavirus: further information