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Quality assurance

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    Our quality assurance system

    What is a quality assurance system?

    When the term ‘quality assurance system’ is used, it means a formal management system used to strengthen an organisation by providing support on a one to one basis for every member of the team. It is intended to raise standards of work and to make sure everything is done consistently. A quality assurance system sets out expectations that a quality organisation should meet.

    Harunani & Co quality assurance programme

    We as an organisation want to provide the best services possible for our patients and for other stakeholders who have an interest in what we do. As each of our practices deals with members of the public on a day to day basis, we wish to show that each of these provide quality services and manage their patients efficiently and effectively.

    We are proud to have in place our own Quality Assurance Programme which we feel is second to none. Our Quality Assurance & Support Lead visits every practice on a regular basis monitoring and providing support to maximise both clinical quality and conformation to guidelines.

    We believe strongly in self-reflection and the opportunity for every member of our team to voice their own opinions. In view of this, detailed appraisals are carried out for every staff member. The group manager is always present at the appraisal to ensure that it is a fair process.

    Care quality commission

    The Care Quality Commission is the independent regulator of all health and social care services in England. Their job is to make sure that care provided by hospitals, dentists, ambulances, care homes and services in people’s own homes and elsewhere meets government standards of quality and safety.

    We have recently undergone various inspections and achieved a sucessful outcome. To read the full Compliance Report following our inspection.

    Patient satisfaction is very important to us

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